Capita wins award for payroll services

Monday 1 December 2008

Capita wins award for payroll services

Capita wins award for payroll services.

Capita HR & Payroll Services has been awarded the accolade of Payroll Outsourcing Provider of the Year in this year’s Pay Magazine annual awards.

Beating off stiff competition from the likes of Ceridian, Cintra and KCS Rightsource, Capita impressed judges ranging from Adrian Hobbs, technical editor of Pay Magazine to Rhonda Howlader, deputy director of the employer programme at HMRC. The entry focused on the work Capita has been doing for BASF and Blackburn with Darwen Council and, in particular, the council’s new pay and reward strategy.

Alan Bailey, managing director of Capita’s HR and Payroll Services business explains: “We are very proud to win this award especially as it was based on direct customer feedback.  Our business survives only if we continually provide value to our customers and I believe this award demonstrates that Capita does indeed provide great customer service.

“Our relationship with Blackburn with Darwen Council started in 2000 when we were chosen to provide a wide range of HR and Payroll related services. In 2007, Blackburn with Darwen Council developed a new pay and reward strategy to ensure equal pay across the organisation and assist the recruitment and retention of a quality 6,000 strong workforce. As their HR and payroll provider it was up to Capita to ensure that the process went smoothly.

“We had to validate the existing data – this resulted in 20,000 changes being required. We then had to upload a whole range of data including job evaluation scores, back pay, and salary protection. We also worked with the council on pay modelling.

“This was not just a technical exercise. Achieving a successful implementation involved effective and comprehensive communication with employees. For example, the Capita team issued 27,500 letters to the council’s employees over a period of eight months, which required 48,128 pieces of employee data to be merged with letters and forms. And, as part of the project implementation, the team managed 293,000 system data changes over a four month period, compared to 745 in a ‘normal’ month.

“In addition the team faced a number of challenges that would have tested their ability and resolve even under normal circumstances. These included a fundamental review of Local Government Pension Scheme, which involved 4,600 employees seeing a change to banded contributions and a teachers’ strike in April 2008.

“As a result of the successful implementation of the new structure, within the 12 month deadline set, the council was able to achieve a 50 per cent reduction in the number of elements paid per month; a 60 per cent reduction in the number of manual pay calculations; a 25 per cent reduction in payroll processing and reduction of the financial risk of equal pay claims; and a framework to reduce the number of pay runs per month.”

Graham Burgess, chief executive of the council said: “Capita fully deserves this reward for the considerable efforts in implementing the pay strategy across our council. I am in no doubt that the partnership we have with Capita HR and Payroll Services allowed us to become one of first unitary boroughs in the North West to respond to the National Agreement and introduce a new pay and reward strategy. The new strategy has limited our exposure to equal pay claims and allowed us to deal with an issue affecting all our employees expediently. This collaboration demonstrates how effective our partnership is in delivering quality services for the borough."

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