Capita acquires Call Centre Technology Ltd

Tuesday 31 May 2011

Capita acquires Call Centre Technology Ltd

Bristol based company acquired for £15m.

Capita’s IT services division today announces the acquisition of Bristol-based Call Centre Technology Limited (CCT), a provider of voice telephony and multi-channel contact centre applications. The acquisition value is £15 million.

CCT, which employs 130 people, specialises in designing, implementing and supporting contact centre solutions and voice telephony services for customers including 118 The Number, Strathclyde Police and Travelport. The company already supplies services to a number of businesses that have recently been acquired by Capita, including First Assist and Capita Secure Information Systems.

The acquisition adds valuable expertise and capabilities to Capita’s existing telephony services, which will support Capita Group requirements and its broader client base.  

“We are seeing an increase in demand for the provision of hosted ICT for contact centres, as businesses are looking to remove the pain of licensing, and maintaining hardware. Capita has a long-standing relationship with CCT and its contact centre expertise and impressive portfolio of customers adds value to our existing proposition in this space,” said Russ Hewitt, business director, Capita. “The company also has a strong proposition for multi-channel customer contact, including voice, email, text messaging, web chat or social media. This fits neatly with our recent acquisition of Technophobia, a developer of next generation web applications.”

Russell Attwood, chief executive officer and founder of CCT said: “CCT has developed into a well known and respected supplier in the UK contact centre market. As part of Capita, we look forward to accelerated growth as we take our customer service-focused technical expertise to a broader set of customers.”

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