Award of Avaya's UK Partner of the Year

Thursday 20 December 2012

Award of Avaya's UK Partner of the Year

One of 150 partners eligible for the award, Capita exceeded its 2011 Avaya product sales record by achieving a 19 per cent growth from new and existing customers in 2012.

Capita IT Services has been awarded ‘UK Partner of the Year Award’ at Avaya’s recent UKI PartnerConnect Conference. One of 150 partners eligible for the award, Capita exceeded its 2011 Avaya product sales record by achieving a 19 per cent growth from new and existing customers in 2012.

Capita provides and supports a mix of complex voice, unified communications and contact centre Avaya solutions to approximately 450 public and private sector customers.

The award recognises Capita’s commitment to joint success with Avaya, acknowledges ‘best-in-class’ performance in solution design, sales, business growth, engineering accreditations, and customer satisfaction.

Simon Culmer, managing director, Avaya UK&I, said: “Capita saw a rise in Avaya sales despite tough market conditions. Following its acquisition of Call Centre Technology (CCT) in 2011, Capita has continued to invest in Avaya technology and resources and its stellar year is proof that its commitment paid off.”

Simon Furber, director of the UC & Contact Centre Practice for Capita IT Services, said: “To follow 2011 with another record year of sales is testament to the commitment and expertise of our expanding Avaya team. Next year we are set to launch a hosted telephony and contact centre platform, offering flexibility and cost effective services to customers, so we hope to enjoy further year on year growth”

Andy Parker, joint chief operating officer, Capita plc, said: “Many of our clients rely on an integrated customer contact interface and they have to keep in step with innovation in technology, such as social media and web chat. Capita’s investment in capability and resource is delivering much-needed cost savings and supporting our clients’ customer service improvements.”

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